Dear customers,
Good morning,
Following the COVID 19 epidemic and the government measures applicable since Tuesday March 17, 2020 in response to the spread of the virus, we wanted to inform our customers of the impact that these measures could have on the use of our site and on parcel shipments.
For our French customers, rest assured, there are no major changes, however delays in deliveries may occur due to restrictions applied to the postal services concerned.
For Europe, the delays will be even more significant, we apologize in advance and are doing our utmost to ensure that the packages are delivered within a reasonable time frame.
For the rest of the world, shipments are unfortunately completely suspended. You can still order, deliveries will resume normally after the lockdown.
The company may encounter problems related to the different suppliers who provide us with varied stock in the future, we are doing everything possible to ensure that our site can continue to welcome our customers and that your experience is always optimal, with fast and damage-free delivery.
Our company has already taken measures within our premises, this situation does not change the rigor we usually show regarding the packaging, authentication and sending of your packages.
We work tirelessly to bring you better content every day.
Thank you for your understanding and patience.
We will be happy to answer emails regarding any questions you may have on this topic.
Take care of yourself and your loved ones.
The MysteryBoxShop Team
